Return Policy

Last updated: March 6, 2025

At EnvyLocks, we are committed to providing high-quality products and excellent customer service. If for any reason you're not satisfied with your purchase, we offer a return policy for eligible items.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original packaging.
  • You must contact us within 30 days of receiving your order.
  • A proof of purchase (receipt or order confirmation) is required to initiate the return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@envylocks.com with your order number and reason for return.
  2. Approval: Our team will review your request and provide instructions on how to return the item.
  3. Return Shipping: You will be responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
  4. Refund/Exchange: Once we receive and inspect the returned item, we will issue a refund to the original payment method or offer an exchange, depending on your preference.

Refunds

  • Refund Process: After receiving and inspecting your return, we will process your refund. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds: In certain cases, such as if the product is damaged or not in its original condition, we may issue a partial refund.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Products that have been opened or used.
  • Items that are not in their original packaging.
  • Gift cards or promotional items.
  • Any product that is marked as "final sale."

Damaged or Defective Products

If you receive a product that is defective or damaged upon arrival, please contact us immediately at support@envylocks.com. We will arrange for a replacement or refund for defective products at no additional cost to you.

Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the same process as a return. If the exchange is approved, we will ship the replacement item to you once the returned item has been received.

Shipping Costs

Shipping costs for returned items are the responsibility of the customer, unless the return is due to an error on our part or the product is defective.

Final Sale

Certain products are marked as "final sale" and cannot be returned or refunded. These items will be clearly marked on the website and at checkout.

We strive to provide you with the best shopping experience possible, and we are happy to assist with any concerns or questions regarding returns. If you have any further questions, please contact us at support@envylocks.com.